IT SERVICE DESK

We can implement an IT Service Desk that is adapted to your business needs. We have highly qualified personnel and state-of-the-art technology which allows us to offer technical quality and speed in response times. In collaboration with third parties we also offer face-to-face coverage worldwide.


Operations and micro support

Single Point of Contact (call centre)

1st level Incident Resolution

IT Infrastructure Management

User satisfaction surveys 

Periodic follow-up reports

“On call”, weekends & holidays service 

VIP support

System Administration

Partial or complete maintenance client’s system infrastructure

Level 2 & 3 incidents resolution

Change Management

Asset & vendors/manufacturers management

Periodic follow-up reports

Improvement proposalsLevel 2 on call service on holidays and weekends

24 x 7 Monitoring

Monitoring of all infrastructure elements included in the service

Service Availability Monitoring

Reactive and procedural actions

Defined capacity threshold for monitored systems

Direct contact with systems administration service and on-call technicians

Periodic reports about capacity analysis and trends

Proactive and corrective automated actions

Office 365 Specialization


Vanadys | Roger de Llúria, 113, 6º, 08037 Barcelona
T: +34 93 625 07 25 | M: +34 678 85 23 14 | Email: info@vanadys.com

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